Customer expectations are higher than ever, and for small and medium-sized businesses, meeting those expectations consistently can be challenging. Customers want fast responses, clear communication, and support that feels personal. However, building and managing an in-house customer support team requires time, resources, and ongoing investment. This is why many SMBs are now embracing ... https://agentia.support/blog/what-is-customer-support-in-bpo-guide-for-smbs